We will gladly accept your return for a store credit within 14 days.
Please Email Return Requests up to 48 hours of receiving the merchandise to: Info@kanveonline.com detailing your order number and reason. We will reply to your request within 24-48 hours.
You will then be provided with specific return directions and address.
Returned items must meet these requirements:
- Returned within 14 days of receipt of your order.
- In original packaging, unworn condition, free of make-up stains and free of odor.
- We reserve the right to limit or refuse any return or exchange.
Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.
Shipping: Customer is responsible for shipping fees to return the item back to Kanve Athletics & Apparel.
Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.